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In this Webinar, participants will learn about design thinking methodology to reframe problems and challenges into opportunities through empathy. Participants will learn about design thinking for process improvement and elevating satisfaction scores.Learning Outcomes
At the completion of this program, participants will be able to:
• Apply innovation methodologies to challenges of all shapes and sizes to build a better performance improvement plan
• Take away at least five ideas for performance improvement projects in the next year that will further your organization’s mission, improve quality and elevate CAHPS score